Insurer denies claim and fails to communicate

A claim reported to Zurich Insurance via their loss adjuster Phlip Smith is denied on questionable grounds. <br> Since lodging the claim in August 2014, I was never contacted by any employee of Zurich, nor have I received a single piece of correspondence, be it by email, letter, or whatever. Furthermore, despite repeated requests to Philip Smith, I have not been provided with the contact details of the person at Zurich handling my claim. This leaves me with two separate issues: The unwillingness of Zurich to entertain a claim which in my opinion is fully justified, and the inability of Zurich to communicate with its client, despite numerous requests for such communication.