DP
Davina P

1 reviews | Active since Jan 2024

12 Mar 2024, 13:28

Insurance handler works in jhb but knows about loadshedding a year later in cape Town

Good day Sir,

“Without Prejudice”

Kindly be advised that we are facing conflicting versions of the accident, and our client is not the proximate cause of the collision.

We requested you to send us the independent witness statement and you sent a statement from your passenger who does or can’t stand as an independent witness.

However, we have reviewed the merits and our insured declared that you failed to stop as the robots were not working and followed the taxi that’s when you collided with our bike.

With the above being declared we are refuting liability on our side and no offer will be forthcoming.

As this is a legal matter, should you dispute our decision on this claim, you are within your right to seek legal counsel or to proceed with litigation which we will defend vigorously.

Kind Regards,

Tshiamo Diseko

Liabilities Claims Handler

T

+***7

E

***

www.brytesa.com

5th Floor Rosebank Towers, 15 Biermann Avenue, Rosebank Johannesburg, 2196, South Africa

Bryte Insurance Company Limited A Fairfax Company

From: Davina Poggenpoel <***> Sent: Monday, January 22, 2024 12:59 PM To: Tshiamo Diseko

0
Replies (2)
DP
Davina P's update12 Mar 2024, 13:48
Reviewer Update
May I just add that the accident happened over a year ago and I was the one who has to initiate communication from their hadler, he went on leave without even communicated with me that he was going on leave. My accident happened in a high crime area and even the police did not help us. The motorcycle driver begged us to escort him to his work because he was afraid that the bike would be st tolen and he would get hurt. There is so so much I can share regarding the accident and even post all correspondence made by me and the handler. I'm just so frustrated that my car looks like a wreck and that I have no transportation for my family or taking my kids to school. Ai ai ai
Bryte Insurance Company
Bryte Insurance Company's reply12 Mar 2024, 14:22
Official
Dear Miss/Mrs Poggenpoel

Thank you for bringing this complaint to our attention.

We will look into it as a matter of urgency and will get back to you.

If you are able to provide additional information, please send an e-mail to our customer services team at ***.

Kind regards
Bryte Insurance Company