1 reviews | Active since Oct 2013
Insurance fine print
I took out ABSA Bryce Travel insurance for my wife and I The highest level option 1 for my wife and senior over 70 for myself. Unfortunately due to ill health and long term treatment I had to cancel my trip. All my accomodation was refundable and so the only claims I made were against a clause that states Cancelling an insured journey for a named reason. To the reasonable person this would indicate a payment made due to the inconvenience caused by the trip cancellation. To my detriment I failed to read the detailed description "We pay you for the following: 1) The non-refundable, unused portion of your travel cost, and 2) The non-refundable cost of your unused visas you have paid for." To me the clause in the main schedule is very misleading. All I can say is don't neglect reading the fine print on insurance documents. There is really detail hidden away there that may change your mind on what insurance to use.
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We will look into it as a matter of urgency and will get back to you.
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Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
