*********** & Appalling service/****************

Took out travel insurance and paid an additional amount for baggage. On submitting my claim the consultant Derrek was rude/arrogant and out right disrespectful. He continued to call me sir, even though corrected him several times and my documentation said Ms.

Documentation was captured incorrectly, and further documentation was required. on my inquiring it was discovered my documents were captured as baggage delay instead of damage to bag claim which was what my documents stated.

further more Derrek kept undermining my knowledge of my bag and its size, to add more insult further he went onto the takealot website and found a bag for more than half the price of my bag. on my reply that I would get my own quotes for my bag. Derrek responds "should your claim be approved taken in consideration wear and tear and age we will advise in writing."

Since when is the wear and tear and age of a bag relevant when the damage was through mishandling!!!! Bryte insurance charges an excess of R500 for a R2600 bag, which is ridiculous.

I would not recommend this insurance company to anyone, absolutely no value for your money. No client appreciation and respect.