Incompentence on a third party claim

I was the unfortunate victim of a Bryte client and I have had the worse experience possible with lodging the 3rd party claim. It has taken over 2 months and the communication is terrible. Documentation gets requested over and over and emails are aren't responded to and the same documentation needs to be provided to more than one party wasting time and resources. The staff are unapologetic about the bad service and even had the nerve to me to say that I shouldn't be saying what I say when I complain. I cannot believe an organization can operate in the way they do. To add insult to injury today they finally provided me with a settlement and the VAT is shown as 14% when the new VAT rate is 15%.

The amount of time and resources wasted on this it would have been easier for me to just pay the amount for the damages outright. I see that I am not the only person who feels this way so it is clearly an organizational problem.

I will be going to Ombudsman going forward. I am so happy with my insurer and I am so glad I have not used these amateurs for my own insurance.