If you want to wait forever for travel insurance claims

I have submitted my claims on my travel insurance with my documents to them, I have followed via email on multiple occasions, yet they simply ignore me as a client. They were INCREDIBLY fast to take a payment off my bank account. They claim they want to resolve in 3 days, but since 25 April... Nothing. Furthermore the tracking on their website doesn't show what the status is not did it allow me to upload any documents which I manually emailed to them (on multiple occasions too). It is shocking poor service to not even acknowledge a client. Tebogo Tsatsimpe and Moses Maluleka both been on all emails.