How long do I need to wait

On Saturday 9 January we had a hailstorm and there are a lot of damage. I reported the incident on the Webpage of Intersure within hours. On the Tuesday I spoke to them and realize that the system did not register my claim. I did the claim again and a assessor and a contractor was appointed. I approached a contractor on my own to speed up the process. My premises were visited by my contractor, the assessor and a contractor appointed by the assessor. a Week later the assessor requested a 3rd quotation. The 3rd contractor was her on Thursday 21 January.<br> <br> Till now there is no outcome. I had to do repairs as everything deteriorate. <br> The claim consist of 40 broken roof tiles, 2 broken skylights, damaged water proofing and danage to ceilings. The ceiling began to smell as a result of the moisture on it.<br> <br> Is that how we want to serve our customers.