Horrible service, ******** staff, lack of customer service.

Absolutely horrible service.

My vehicle went in for repairs and I was assured that all my concerns were attended to. Now that another part has failed (which is related to the incident after findings of what damage occurred initially) I am told that it is "highly" unlikely that this part could have failed because of this incident. It takes them a week to get the vehicle to a Panelbeater, and then Bryte informs you to pick up the vehicle yourself as it is not their problem any longer - a vehicle that has not been driven for a week due to the part that has failed. You don't receive a report or detailed explanation of what checks were done or how they have gone about to make the decision that the damage is not related to the incident. A simple "this is not part of your incident" seems to put them at ease.

The Assessor, Eugene Chetty, does not phone nor respond to emails, and it seems that Bryte does not bother to make any effort in helping to speed up the process as their responsibility ends with an email saying "we will get back to you when possible". I have paid my access amount, I therefore expect all problems that I have found after the incident (that I have put in writing as well) to be attended too. I have clear photos of the parts that have failed, showing how the parts have physically broken. It seems that ignorance is the first step before wanting to help your clients.