Horrible Bryte service with Baggage claim no 41329

Horrible Bryte service with Baggage claim no 41329 I bought insurance from Bryte before travelling to Turkey. I used same insurance in the past. This is a very rare occasion, I would claim for damaged baggage and am shocked with the horrible treatment from the claims staff. I took photos and had to leave the airport quickly due to Covid controls at ORT. I made over 50 phone calls and spoke to various people at Bryte and finally to a person named Nomsa who was very understanding that I had no airline claim and could not even get through Emirates call centre to log any claim with the airline leave alone the chaos at the airport with Pandemic rules enforced. Sadly it was purely a game being played by Bryte as delay tactics and to make me believe that she was helping me when in fact this was a lie. Bryte asked for 3 quotes which I had to drive around to find costing me over R600 rands in transport costs which is supp****. I submitted the completed claim forms, quotes and provided my bank account details as requested only to be told 6 weeks later that they still need the airline reference which is now impossible to get. To me Bryte is a big **** and clearly exploiting the insured when they clearly know the challenges passengers face after travelling 14 hours back and are sick on arrival. We repeated the same history of claim on record to Amanda Mashaba on 3 Jun 2022 by email after numerous phone calls and explanations since returning back to SA OR Tambo on 1 June 2022. I was the told to deal with Moses Maluleka on 5 June then again to deal with Masentle Dlanga on 10 June 2022. Explaining the same claim again and again costing me more time and lost earnings again and again as if it’s the first time because there is no follow on history between staff at Bryte which is really a joke. This means I can speak and email 20 people and then get told to deal with Bryte staff no 21 and start as if I never spoke to 20 people already. I am disappointed at the unprofessional manner and run around that I have been given for a legitimate claim. I was **** to that an assessor would come out and check the damages which never happened and now its 2 months passed and Bryte seems to have forgotten all about me. I feel cheated and misled to incur more losses after the baggage claim. I implore an executive or shareholder from Byte to intervene and resolve this baggage claim promptly or direct me to the governance and ethics department to report ********* staff behaviour with corrective actions.