Frustrated by Bryte Insurance – Endless Delays & No Communication!

I am extremely disappointed with the service I’ve received from Bryte Insurance regarding my third-party claim (Claim No. ***0). Their client hit me from the back on 25 May 2025 while I was stationary at a red robot. The driver admitted fault, and I submitted all required documents, quotes, and pictures promptly.

Despite this, Bryte has done nothing but delay the process. Their claims specialist, Mmannana Khoele, keeps telling me they "don’t give timelines." It’s now been over a month, and still they haven’t resolved the claim. It takes her the whole week to reply to just one email. She needs to improve her communication.

I was told not to use my car to prevent further damage, yet no courtesy car has been provided, and no progress has been made. I am paying for a car I can’t use, and Bryte continues to drag their feet with poor communication and no urgency.

This experience has been frustrating and stressful, and it’s unacceptable from an insurer that is supposed to act in good faith. I expected better.

If I don’t receive an urgent response, I will be lodging a complaint with the Ombudsman for Short-Term Insurance (OSTI).

Bryte Insurance, do better! "