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David T

1 reviews | Active since Nov 2021

14 Nov 2023, 16:05

*** fkn service!

Just an update on Bryte Insurance Company 's pathetic service whom I moved to as a result of their adverti*****t on Radio Jacaranda FM . Submitted a claim for my ****** spare wheel and damage to the lock and lifting system on my truck four weeks ago. They sent an assessor out a week and a half ago who had no clue what he was assessing. I get the feeling he was there to look for fault to reject the claim rather than to provide honest service as he took about 30 photos of my truck and if I did not point out to him what he actually should have been assessing, he would have missed the plot totally. BRYTE, YOU'RE A DISHONEST THIEVING COMPANY, YOUR LACK OF SERVICE AND RELIABILITY SEEMS TO BE COMPANY POLICY! Your underwriter Sam Goudvis & Associates, focus underwriting managers also don't seem to be interested in getting this claim resolved as I constantly have to remind them to follow up. None of you pathetic supposed service providers had a problem taking my money every month. You are the epitome of the breakdown of an honest society.

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Replies (2)
Bryte Insurance Company
Bryte Insurance Company's reply14 Nov 2023, 16:31
Official
Dear David T

Thank you for bringing this complaint to our attention.

We will look into it as a matter of urgency and will get back to you.

If you are able to provide additional information, please send an e-mail to our customer services team at ***.

Kind regards
Bryte Insurance Company
DT
David T's update17 Nov 2023, 09:57
Reviewer Update
Just a follow up on the *** service from Bryte. It is now four weeks since I submitted a simple quote claiming the theft of my spare wheel and damage to the lift and locking mechanism on my vehicle. Bryte came with an incomplete payment notice leaving out the locking mechanism and also the labour cost for booking my vehicle in at Ford. They sent an assessor out who has no clue as to what he was assessing but he does know how to tick little blocks on paper and take plenty photos of my whole vehicle almost missing the actual damage that he was there to assess. Then because they don't know what is going on in their own business, they deduct a R4000 excess when I have an excess waiver on my policy. They have now inconvenienced me to a point where I am unable to do my work properly and I can not do any of my long distance trips without having the safety of having a spare wheel. They are more concerned about where they can cut corners, save themselves money and **** their clients over in the process. They are only happy to take your money every month religiously with a smile but they don't have the decency to pick up a phone and discuss issues like a real service provider. **** poor service Bryte.