Failure to send claim forms

<p>On the 1st September 2016 my vehicle was involved in a car accident with one of Zurich Insurance client (CITTON cars). The driver from CITTON cars was at fault and that made me a third party claimant. On the 2nd September 2016, I contacted CITTON cars to lodge a claim and was referred to their broker to assist. The broker sent several emails and made numerous calls to Zurich to send me the claim forms. I then insisted on dealing with the matter.I called Zurih spoke to Judas and notified me that the claim is being dealt with by John Daswell, An email was sent to John Daswell, lesego Mabote and Seth Magubane. To date the claim forms has not been received. Does it take a month to attach a documen and press send on th eoutlook?</p>