Extremely disappointed

Extremely disappointed. I booked an airline ticket with Qatar for my dad with my credit card and used the travel insurance. Due to the war my father is stuck in the middle east with his flight back to South Africa in March. My dad is now stuck in the Middle East and Bryte claims we are not covered during war times. How do we as customers get this satisfaction knowing South African citizens have to stuck in a war zone due to a company abandoning them