1 reviews | Active since Jan 2012
EXTREMELY BAD SERVICE!
A client of Zurich Insurance knocked my car a month ago, I contacted the insurance and put in a claim. I basically have to call them every week to get some sort of response to know what is going on.<br> <br> You will basically receive no feedback from their side.You as the victim have to do everything. Only two weeks after the accident happened did the 3rd party department claim that they received the documents I sent and I sent it the next day after the accident happened and that I should count 30 days from when they received the files.<br> <br> I know their fine print states that a claim can take up to 30 days to work on but I'm sure that does not mean they should wait till the 30th day to give you some sort of feedback. I WILL DEFINITELY NOT RECOMMEND THEM TO ANYONE AFTER BEING TREATED THIS WAY!!
Dear Mr Adams,
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards,
Zurich South Africa
Dear Mr Adams,
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards,
Zurich South Africa