AC
Audrey C
1 reviews | Active since Oct 2024
04 Feb 2026, 10:41
Don't rely on Bryte Insurance - they will not be there when you need them.
I am writing to formally express my dissatisfaction with the service provided by Bryte Insurance and am sharing this feedback to highlight the lack of reliability we experienced when our business needed assistance the most.
As a business owner in the hospitality industry, I maintained Business Interruption coverage for my guesthouse for many years prior to the COVID-19 pandemic. Despite this long-standing commitment, the claims process and the subsequent decisions made by the organisation over the past 6 years has been deeply disappointing and failed to provide the support which we required.
Audrey Crawford
Helpful (0)
Replies (2)0
Replies (2)
Bryte Insurance Company's replyOfficial
05 Feb 2026, 09:52Dear Audrey
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
Kind regards
Bryte Insurance Company
Bryte Insurance Company's reply05 Feb 2026, 09:52
Official
Dear Audrey
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
Kind regards
Bryte Insurance Company
AC
Audrey C's updateReviewer Update
05 Feb 2026, 10:15Thank you for your response but talk is cheap and I doubt whether anything constructive will come from this communication.
If you were intending to assist us finanically in any way, there would already be funds reflecting in our bank account.
I do not know how the decision makers at Bryte can sleep at night with a clear conscience knowing that they are not taking their clients best interest into consideration.
Bryte were very quick to deduct our Business Interuption premium month after month and year after year but where were they when we needed them the most - they failed us hopelessly.
6 Years later we are still trying to obtain what is due to us.
Incredible how other opposition insurance companies honoured their client agreements and managed to pay out their hospitality sector for 12 months during Covid 19 - to date we have not received 1cent !
Sis on you !!
If you were intending to assist us finanically in any way, there would already be funds reflecting in our bank account.
I do not know how the decision makers at Bryte can sleep at night with a clear conscience knowing that they are not taking their clients best interest into consideration.
Bryte were very quick to deduct our Business Interuption premium month after month and year after year but where were they when we needed them the most - they failed us hopelessly.
6 Years later we are still trying to obtain what is due to us.
Incredible how other opposition insurance companies honoured their client agreements and managed to pay out their hospitality sector for 12 months during Covid 19 - to date we have not received 1cent !
Sis on you !!
AC
Audrey C's update05 Feb 2026, 10:15
Reviewer Update
Thank you for your response but talk is cheap and I doubt whether anything constructive will come from this communication.
If you were intending to assist us finanically in any way, there would already be funds reflecting in our bank account.
I do not know how the decision makers at Bryte can sleep at night with a clear conscience knowing that they are not taking their clients best interest into consideration.
Bryte were very quick to deduct our Business Interuption premium month after month and year after year but where were they when we needed them the most - they failed us hopelessly.
6 Years later we are still trying to obtain what is due to us.
Incredible how other opposition insurance companies honoured their client agreements and managed to pay out their hospitality sector for 12 months during Covid 19 - to date we have not received 1cent !
Sis on you !!
If you were intending to assist us finanically in any way, there would already be funds reflecting in our bank account.
I do not know how the decision makers at Bryte can sleep at night with a clear conscience knowing that they are not taking their clients best interest into consideration.
Bryte were very quick to deduct our Business Interuption premium month after month and year after year but where were they when we needed them the most - they failed us hopelessly.
6 Years later we are still trying to obtain what is due to us.
Incredible how other opposition insurance companies honoured their client agreements and managed to pay out their hospitality sector for 12 months during Covid 19 - to date we have not received 1cent !
Sis on you !!