DO NOT USE BRYTE INSURANCE - TOTALLY UNPROFESSIONAL IN EVERY ASPECT

Claim number 36601 linked to policy ***;

After my first post on the 8th September 2020 with regards to my gross dissatisfaction with Bryte Insurance's service and assistance, this is what has since transpired. On the 8th September I received a call from Bryte and spoke to Moses Maluleka, we had a long discussion whereby I voiced all my grievances, which were:

1. Bryte Insurance should not allow travel agents to sell travel insurance on behalf of Bryte as they are not qualified brokers and the information given by them is not valid. On purchasing my insurance with the travel agent I was assured that no matter what the circumstance where for the cancellation of my trip I would be covered for R50 000.00 per person, under "insured journey is cancelled, changed or cut short". My trip was cancelled due to Covid. The agent has since gone into liquidation and I have not received a cent to date. By Bryte allowing agents to advise and sell insurance on their behalf is allowing the agent to represent Bryte. Bryte should then take the responsibility and back the consumer even though the information given by the agent totally contradicts that of Bryte. Very UNPROFESSIONAL to say the least.

2. On consulting with the agent regarding my insurance I was never once sent a policy wording at any stage. On paying for my insurance on the 30th October 2019 I received a Insurance certificate showing my cover. I accepted the information given to me by the agent as valid. The first time I received a policy wording was after I was informed by Bryte Insurance on the 20th July 2020 that my claim was not valid.

3. Bryte should make it mandatory on purchasing insurance the policy wording is sent to the consumer which needs to be signed accepting their terms and conditions, prior to receiving payment.

After raising all these facts with Moses Maluleka, I was assured that a manager would be calling me as they would look into this matter. He also stated that Bryte would cover me for my loss, I then said to him yes that my loss is R93 630.00 cause the agent cant pay me. I also stated that never once did the agent say that it was the airline/hotels responsibility to pay me and that the insurance would pay the difference, so Bryte my loss is R93 630.

To date I have not received a phone call or an email. So much for management assistance as promised.

Totally unacceptable.

2.