aM
ashen M
1 reviews | Active since Jan 2015
28 Jan 2015, 15:43
DISSAPOINTED/DISGUSTED WITH SERVICE
My property was burgled on the 03/12/2014 and to date I have not been paid out for my contents part of the claim. Tomorrow will be 1 week since I completed and forwarded the AOL form to Zurich and no payment has been made. My broker informed me last week that Patricia ( claims consultant of Zurich ) was off sick which is understandable BUT is there no one in her place to assist with her files ??? is there no team leader or manager that can assist ???<br> <br> <br> <br> I am going to lay a formal complaint to the Financial Services Board.<br> <br> <br> <br> Disappointed client
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Bryte Insurance Company's replyOfficial
29 Jan 2015, 08:24Hello ashenm,
Dear Ashen,
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind Regards,
Zurich South Africa
Dear Ashen,
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind Regards,
Zurich South Africa
Bryte Insurance Company's reply29 Jan 2015, 08:24
Official
Hello ashenm,
Dear Ashen,
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind Regards,
Zurich South Africa
Dear Ashen,
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind Regards,
Zurich South Africa