Dishonest client / insurer - unacceptable service

I was hit by one of Zurich's clients on March 13th. I was minding my own business on my motorbike stopped at a red robot for more than 10 sec when their client read-ended me at a low speed (into my rear Tyre) - bike was dropped and crankcase broken.<br> <br> It took me more than 1 month to get everything sorted and I was advised by my insurer that it would take months if we claim through Zurich directly. I ended up dealing with my insurance to get my bike repaired and it cost me R3,000 excess which I am now trying to claim back.<br> <br> I took pictures of the car, the old woman's driver licence paper and took her contact details. She apologized and said she was sorry for hitting me, and then she is not feeling good as her husband was on his dying bed when this happened (she was on her way back from the pharmacy with his medicine). As I am a decent human being I let her go be with him and told her we'll sort everything out later.<br> <br> To my surprise she has now told Zurich that I fabricated the whole story and I basically dropped the vehicle myself.<br> <br> My life was hell for a month, it took me more than 3:30h a day round-trip in order to go to work and cost me at least an additional R1,000.<br> <br> DISGRACEFUL!