Disgusting Service and Attitude

We lodged a third party claim and have had nothing but the run around from every single person we have dealt with at Zurich.<br> <br> We have been given misinformation, asked for documentation, sent it then when we follow up we are told that now they want everything certified after we expressly asked in the beginning if the documents needed to be certified and were told no.<br> <br> Nobody returns calls and when you call in the person dealing with you the last time is either not in or you have a new consultant and they are not in either, lunch hours seem to start at 11am and finish at 3pm.<br> <br> After 3 months of backwards and forwards and finally our claim being accepted and a promise to pay, NOTHING, no payment, no communication as to why, nobody knows anything and of course nobody is available to talk to.<br> <br> Your attitude stinks, your service is disgusting, we were told by one of your consultants they wont return calls on third party claims and do not pay them any attention! Our only option now is to go to a Lawyer and sue your client directly for damages and costs.<br> <br> Zurich clients beware you will bear the brunt of their complete apathy, you are paying your premiums for nothing.<br>