disgusted

disgusted. My mother was in an accident on the 27th of August where an insured of Bryte rear ended her while she was standing still at an intersection. After waiting for the insured to put in his claim I finally obtained a claim number (no damage to his car). from the 07/09/2019 I have sent 22 emails and made numerous calls. I get no feedback when I call, no responses on my emails, consultants chewing food in my ear, there is never a manager to talk to. The assessors report was received over 2 weeks ago and has just been lying somewhere. My mother would like her vehicle repaired ASAP, please can I get answers on her claim