Disgusted

Good Day

In December i was involved in an accident. The guy that knocked into me claimed from you guys and things have been stalled. The assessor came on the 26th of Feb to check my car and up until today, there has been no call or feedback from anyone. I called Bryte Insurance today at around 3:11pm and i was advised by Kiara that she is going to give my number to her manager to contact me. I asked her how long was it was going to take for her to call me back to which she rep**** that it would be "right now". I waited for over an hour and called back around 4:14pm to which a gentleman by the name of Phume answered and was very rude. I explained to him my situation to which he constantly said "It's Friday afternoon and everyone has knocked off". I demanded an explanation but he continued repeating the same thing. I am disgusted at this kind of service with no apologies whatsoever