RS
Rolanda S

1 reviews | Active since Nov 2017

25 Mar 2020, 15:12

Disappointed with Bryte travel insurance

We cancelled a trip to the Netherlands after the EU closed its borders and SA stopped all international flights. We are now being told that we have to submit proof that coved 19 is an epidemic or else we cannot claim. On which planet does the head of travel insurance reside?????

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Replies (1)
Bryte Insurance Company
Bryte Insurance Company's reply25 Mar 2020, 15:46
Official
Dear Ms/Mrs Steyn

Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.

If you are able to provide additional information, please send an e-mail to our customer services team at ***.

Kind regards

Bryte Insurance Company