Disappointed and Frustrated Victim

Hello Peter

I hereby state that Bryte Insurance Company has given me nothing but grief as a Third Party Claimer, as I had been a Victim of a motor vehicle accident where the client of the Bryte Insurance Company has messed around with my claim and procrastinated the entire process putting me into more cost contacting them all the time as they refused to give me any feedback and response what so ever. Their client did not adhere to the rules of the road and knocked into me resulting my vehicle to be taken off the road. They first did not assign an assessor to come out to assess my vehicle , I had to continuously call and query about the matter ,finally the assessor came through, there after we had a further wait in regards to the assessor report to be submitted through to the insurance company, I then contacted the assessor personally where they had advised me that they had already submitted the report through to the Insurance Company and Bryte should be the one to have given us feedback along time ago. I then started contacting the Bryte Insurance Company to speak the the consultant that had been handling the claim file, but was not able to get hold of him again . I left numerous messages for the consultant to contact me but had no feedback or response from the consultant. This really ****ed me off and made me very angry , 2 half weeks after the assessor did they viewing on my vehicle they then give us notification that the consultant that was handling our claim had been relieved from his position at the company , this was the most frustrating news to have ever heard at that moment ,they then notified me that all his clients files have not been distributed to other consultants so they have to wait till they get the file in order to attend to this matter. Im sorry to say but that was when I lost my cool unfortunately and took off with the consultant and notified them that I will now take this matter up , in result to this statement the file was attended to immediately and it was very sad to say, that they then told us that certain documentations were not submitted through to complete process of this claim which was a complete lie as all documents had been submitted and I had provided the date of the e-mail sent with relevant documents to the relieved consultant. The procedure in the manner they dealt with this matter was very poor and they claim that they follow company protocol, as a result just to get rid of our claim file they gave us a final report stating that they are righting of our vehicle off to a figure and our car is repairable as per our personal panel beater and mechanic. the settlement figure was below R15000 which was next to nothing unfortunately the company ethics is very poor and I will not recommend Bryte Insurance Company to anyone and am currently taking this matter up further with the relevant Ombudsman.

Thank You & Kind Regards Most Disappointed