SC
Steve C

1 reviews | Active since Jan 2018

06 Oct 2020, 15:30

Diners Club Air Travel Warning

Having Insured two flights through automatic debits on my Diners Club, who are managed by Standard Bank, who used to use AIG Insurance, are now factoring their insurance through Bryte Insurance, who have to be the most inefficient company on the planet, both insurance travel letters were delayed to the last minute, both had the wrong names on the policies, and the second one they wanted to charge an extra R7,000 plus, although the first identical one was at no extra charge ( you already pay R930 through Diners for the Phase 2 insurance ) so be warned if buying your air tickets on your Diners Club card.

0
Replies (2)
Bryte Insurance Company
Bryte Insurance Company's reply06 Oct 2020, 15:56
Official
Dear Mr Cullerton

Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.

If you are able to provide additional information, please send an e-mail to our customer services team at ***.

Kind regards

Bryte Insurance Company


Bryte Insurance Company
Bryte Insurance Company's reply09 Oct 2020, 07:44
Official
Dear Mr Cullerton
 
Thank you for engaging us regarding your complaint. We are pleased to have been able to assist you in resolving this matter. 
 
As per our direct communication, please feel free to get in touch should you require any additional support.  
 
Keep well and best regards.
The Bryte Insurance Team