DIIGITAL PLATFORM DOES NOT FUNCTION

NOTHING WORKS ON THEIR DIGITAL PLATFORM First issue the automated quotes emailed, have 3 options. On selecting PAY NOW, the most expensive amount is populated, although the less expensive was chosen. The help desk had to email me quotes. Making use of the quote, the OTP is not sent, when clicking on OTP not received, TWO phone numbers are shown and neither are in service. How is it possible that phone numbers advertised to the public cannot be maintained?