Deep dissatisfaction & frustration with BRYTE INSURANCE'S service

My father, who’s a pensioner in his 70’s with ill health, suffered damage to his vehicle by the fault of an insured of Bryte in March 2023. He contacted the company, after the employee of which he was involved in an accident with. They informed him that their insurance company, Bryte, will get in touch. Bryte only asked us to submit the insurance 3rd party claim documentation in August 2023. This after my father’s been going back and forth with Bryte’s client to find out when the proceedings would begin with the insurance. I have made several attempts to seek updates on my father’s claim by calling the assigned claim specialist and communicated through email with the assigned claim specialist (because he refuses or simply ignores my calls), but the responses I have received have been empty promises and it’s practically end of the year. It is disconcerting to feel neglected and uninformed about the status of a claim that has been pending for such an extended period. The accident occurred in March 2023, we’ve submitted the requested documents and accident photos, and still no way forward.

The last email from Bryte dated 22 November 2023, stated “We confirm that we have finalised the merits validation process with our insured. The matter has now been referred to our Assessing department to digitally assess the extent of damages sustained on the vehicle. The digital assessment takes between 3 – 5 working days to complete and we will revert to you with the outcome of this matter once the digital assessment has been completed. Our further correspondence to follow in due course.”

The prolonged turnaround time has not only caused us significant inconvenience but has also impacted my father’s ability to address the damages to the vehicle promptly. He currently sits without the use of his bakkie, still waiting for Bryte to respond on a way forward.