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Arlene L
1 reviews | Active since Apr 2012
15 Sept 2023, 13:19
Deducting premium after cancellation - no response regarding refund
Having given adequate notice of insurance cancellation debit order deducted. 15 days later no response to request for refund. Businesses expect efficiency from an insurer - not with Bryte?
Helpful (0)
Replies (3)0
Replies (3)
Bryte Insurance Company's replyOfficial
15 Sept 2023, 14:30Dear Miss/Mrs Laing
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Bryte Insurance Company's reply15 Sept 2023, 14:30
Official
Dear Miss/Mrs Laing
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
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Arlene L's updateReviewer Update
15 Sept 2023, 14:49Thank you for the quick response, and I await as quick a resolution of the refund. The policy number was provided with this review therefore I expect no further information is required for prompt resolution.
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Arlene L's update15 Sept 2023, 14:49
Reviewer Update
Thank you for the quick response, and I await as quick a resolution of the refund. The policy number was provided with this review therefore I expect no further information is required for prompt resolution.
AL
Arlene L's updateReviewer Update
18 Sept 2023, 12:08Thank you for very clear communication emailed to me. It appears communication between broker , Bryte and client could be significantly improved, but appreciate the response received now
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Arlene L's update18 Sept 2023, 12:08
Reviewer Update
Thank you for very clear communication emailed to me. It appears communication between broker , Bryte and client could be significantly improved, but appreciate the response received now