Complaint CC-001679

My geyser burst on 24 May 2019 at about 13h00. Bryte insurance does not have a maintenance team and they could not provide a list of reputable plumbers to use. My brokers discussed the concern with them. A plumber from Fix It was assigned to be at my house at 17h00. He never arrived and when I phoned him at 19h00, his cellphone was on voicemail. I phoned Fix IT and advised that I will take the matter further. At 19h47 another plumber phoned and I advised him the time does not suit me. I was alone at home at that time and will not let a stranger into my house. An agent from Bryte Insurance phoned me at 19h50, advising that he will report this matter to his superior. Another plumber also phoned at 21h46 and I told him the same story. I had to find a plumber on Saturday to replace the geyser and had the run around to pay him the 80% deposit. On Monday Anton from Bryte Insurance left a message on my phone that he will phone back. No call till today. I also sent an email to the complaints department on 27.05.19 at 11h06. I received a response from Santie Dubber at 11h29 that feedback will be provided in 24 hours. I sent another email on 29.05.19 at 07h23, requesting feedback but till now, NO FEEDBACK! The media will be the next step if my claim is not paid by COB tomorrow (31.05.19)