Claim taking forever

Bryte insurance im not sure what do the do in the office the whole day, first when you call their reception she redirect you to some1 without even telling you if you going through or not, ive spoken to almost every1 in the office still no luck, They tell do send documentation bit by bit as if they not sure what they are doing.

My husband was involved in an accident in January already, someone from national biscuit bumped his car only to find out that national biscuit is unfortunately insured with them. Poor National biscuit im sure they are up to date with their premiums but yet we get pathetic service from their Bryte insurance, Ive been speaking to them no one tells me that im the wrong department even spoke to the manager who took her time to return my call, only after some time she forwarded my email to mandlenkosi who advised me to send send an affidavit, i only managed to send it last week Monday they did not bother to let me know if my they got my email or not i had to call dem to ask if they got my mail O.M.G, this is just too much really now BRYTE insurance a big beautiful building like that is full of drama like this or no, Is this claim ever be processed please just let us know pls..