Claim still outstanding in 2.5 months

I lodged a third party claim in November 2014 after their client bumped my car. <br> Lesego Mabote handled the claim and I emailed documents requested on the 3rd of December 2014. After she got the documents she forwarded to Edmund le Koma on the 4th of December 2014 and that was the end of communication. I kept sending emails following up and nothing. Jan 19 2015 I called and I was then told Nontuthuzelo Mphikwa is handing the claim. she then told me there were docs missing and i asked her one doc i did not understand what it was and she never rep****. I then sent 2 docs outstanding on the 30th of Jan and today its the 06th of Feb there was still nothing from her or Zurich. I called and i was told docs outstanding i must send to calimsmaintenance and then i must call on Monday to follow up. Every time i have to follow up, i have to call, I never get updated. I was told zurich services the whole of SA that's why they cant update clients and I have to follow up. utterly disgusted by Zurich service. I wasn't at fault but your client was and now you giving me a run around to fix my car.