Claim not resolved 2 months later!

I put through a claim two months ago and submitted all the required evidence. I then followed up a month later and provided further documentation. It has been two months and my claim is still pending. As much as I understand the chaos occurring with the pandemic however, after 2 months of grace I expect better service! I am so frustrated because I have to constantly follow up and ensure my claim is being managed. If I knew claiming would be this difficult, I would have picked another insurance!