Claim Department

Claim no:*** I am battling with Zurich to settle my claim. Their client damaged my vehicle on the 9th of February 2015 and documentation submitted on time but I have been told a lot of stories that are causing a delay in them settling my claim. The first was a month long turnaround time which has lapsed, the second that an assessor will come to assess that has come and gone and the latest is that they are waiting for their client to pay access. Can't Zurich make sure that this is done during the month long turnaround time than doing it after it has lapsed? It is frustrating that I have to use public transport while my vehicle was damaged by their client whom I suppose is paying monthly premiums to this company and they cannot pay in time for claims of their clients. Can somebody from Zurich tell me when are they going to settle so I can claim my life back because as is my family is not mobile and our lifestyle has been impaired. Looking forward for your response.