Caution with Standard Bank and Bryte Travel Insurance

Item: Bryte Insurance Company
Rating: 1
Author: Dee B

I purchased an air ticket on 1 Feb with my Standard Bank Gold Card. I emailed an enquiry about the benefits and cost of travel insurance to Stanrd Bank/Bryte Insurance. Your agent Khayakazi Malimba rep**** to the email, asked for the first 8 digits of my card, which I provided as he needed to identify the level of credit card. Then on 2 February I see in my bank account that I have been debited with R1,100.00 for travel insurance which I DID NOT authorize. Please refund this amount to my credit card immediately. This is shocking behaviour.

Helpful (0)

Replies (2)

Bryte Insurance Company's replyOfficial

03 Feb 2023, 19:06

Dear Dorothy B

Thank you for bringing this complaint to our attention.

We will look into it as a matter of urgency and will get back to you.

If you are able to provide additional information, please send an e-mail to our customer services team at ***.

Kind regards

Bryte Insurance Company

Bryte Insurance Company's reply03 Feb 2023, 19:06

Official

Dear Dorothy B

Thank you for bringing this complaint to our attention.

Bryte Insurance Company's replyOfficial

03 Feb 2023, 19:09

Dear Dorothy B

Thank you for bringing this complaint to our attention.

Bryte Insurance Company's reply03 Feb 2023, 19:09

Official

Dear Dorothy B

Thank you for bringing this complaint to our attention.