BRYTE : WHERE IS MY REFUND?????????????????

I am totally disgusted in their back up service and long wait period to get a refund. In a nutshell , I purchased travel insurance from Bryte for an international trip and R890.00 was deducted from my credit card. I went on my trip in September and on the 28th of September another R890.00 was deducted again for the same insurance on my card. I have phoned at least 14 times written emails got responses from Pearlyn Naicker and Leonardo Brink telling me my refund is on the way , refunds takes time ....well tomorrow it's 3 months! I simply want my credit! They took money out my account with no authorisation and for a service I have paid for!!