Bryte Travel Insurence Sucks!!!

We planned a trip to Mauritius with my parents for my 50th birthday in June. We were advised to use Bryte Insurance Company for Travel insurence. My parents payed over R4600 for cover for this week . A heavy premium because they are over 70 ( apparently hogh risk). Then came Covid, my dad passed away due to Covid, we used all our annual leave for lockdown our children’s school holidays are totally unpredictable for the coming year. Thus we asked our travel provider to cancel our trip. We were informed that Air Mauritius is under administration and that no tickets will be refunded. We claimed fron Bryte under the clause stipulated on the insurance policy “ closure of airspace and bankruptcy of service provider”. After two months we were informed by the Claims Specialist that “The airline tickets and land arrangements as stipulated on the claim form are unused, fully paid for to the travel providers i.e. Air Mauritius and/or hotel. The onus rests on the travel provider, to either reimburse these fares in full or to make alternative arrangements with the ticket and reservation holders. The policies intention is not to place the insurer, Bryte Insurance, in the position of the travel provider. The travel provider remains liable to fulfil their obligation under the initial agreement with the traveler.” Why were they so quick to sell the policy to us if the onus is on the travel provider whick is actually bancrupt in this case? You misleaded us and had no intention to pay from the beginning and I see it as *****!! You dint even get a star from us!!!