Bryte SA - Unfair claim

Hi . Had a claim with Bryte . Storm damage . An assessor was sent out and all was good . A week later a second assessor was sent out . Mr Thiro Naidoo . He rejected almost the entire claim . His reasoning was ok with some of the areas however I was not happy the way he dealt with my claim. Damaged barge boards definitely storm related he disregarded. Other areas he was fair in rejecting ( ceilings ) . Iv had a Harvey tiles roof which was damaged with the hail . He rejected that saying it’s not related . Very unfair of them . Iv escalated it to complaints , they responded saying no insured peril operated . Iv asked for another assessor , I was denied. Iv got a cracked skylight , slight crack on the corner , when addressed with mr thiro his response was no crack on his pictures , when I sent him the picture with the date he then turned around to say the crack is not hail related and would not crack that way with hail . As if I wanted to purposely crack my skylight.

Some advise , never discuss over the phone with a loss adjuster . Remember whatever they reject and save the insurance they benefit something out . I am really disappointed with the service from Bryte . Iv asked for a rejection letter to escalate further with ombudsman, still waiting . I was basically forced to accept there offer with no written report as to reasoning for rejection .