Bryte Rejects the claim, and then just ignores Request for Review

I lodged a claim on the 12th July 2024. My claim was rejected on the 24th July 2024. I then lodged a "Request to Review the Decision" on the 15th August 2024. As per Brytes Rejection Letter, the following is stated :

"Request that we review our decision You have 90 days to do this. We will, within 45 days of receipt of your request, notify you of our decision to accept or uphold the rejection of the claim."

45 days after I submitted my Request for Review, lapsed on the 29th September 2024. I mail almost weekly to follow up, of which most of these mails do not even get answered. When Godfrey Mannafela bothers to answer me back, he does not give any clear indications on the matter, and says they are still busy with it.

As of today 10th December 2024, it has been 117 days since I submitted my request for Review. Why am I being treated in this manner? I waited patiently for 45 days after submitting, just to be further inconvenienced and ignored for almost triple the time and days originally stated by Bryte.?

Bryte has committed to respond to Request for Reviews within 45 days as per their rejection letter. If I pay my insurance premiums late, will that be ok with you? No. I will simply not be covered. So why do you not treat your clients, as you demand to be treated and paid by them?

It cannot be expected of me to wait an indefinite period of time for Bryte's final decision. It is not fair to me, your paying client, to be treated in this manner, and what, I must just hang around and wait until when? Another week, another month, another year?

This is really unacceptable.

Please sort this out now and get to a conclusion, so that we all know where we stand. I have been more than patient, and any further delays would be an abuse of me your client, my patience and my livelihood.