AM
Alfons M
1 reviews | Active since Mar 2009
17 Oct 2022, 17:18
BRYTE INSURANCE/DINERS do not pay TRAVEL INSURANCE
Easyjet cancelled a flight in their call centre INCORRECTLY. It was their fault This was a flight from Luton to Geneva BRYTE/ DINERS /STANDARD BANK DO NOT COVER you for airline mistakes
So, what's the point of taking out insurance. The plane can crash through a fault of the airline, but a CALL CENTER fault they will not cover. How absolutely, ludicrous. The airline can loose your baggage or cancel a flight (both errors) but the error in the CALL CENTER they will not pay for!!! So, you are STRANDED. They find every excuse under the sun not to pay you. Your Diners Club insurance administered by Bryte is meaningless. Be aware!!!
Emails at Bryte are not answered either!! Waited 10 days!!
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Replies (1)Bryte Insurance Company's replyOfficial
17 Oct 2022, 19:20Dear Mr Mauchle
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Bryte Insurance Company's reply17 Oct 2022, 19:20
Official
Dear Mr Mauchle
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
