Bryte Insurance - Unhappy Third Party Claimants

My claim number: ********** AAR Number: 18/2/0118

I had an accident on the 23rd of February in Midrand, Noordwyk at the 8th road. The First Road tow truck, while rushing to another accident, hit my car on the driver side and my car hit two other cars on my left being damaged on both sides. The tow truck was facing an on coming BMW and ended up colliding with it as well. I approached the guilty party's company, First Road, who in turn gave me the details of their insurance company , Bryte Insurance.

Despite completing the claim form and providing all the documentation, to date I have neither received any formal feedback nor my claim be finalised. The claim should have been finalised within 3o working days according to their own set deadline, therefore they have violated their own commitment. No apology has been received for this violation nor any progress to date, the only thing that I get when I contact them is excuse after excuse. First their excuse was that they are waiting for First Road to pay the excess but this has been exposed as untrue as it was later clarified that no excess is applicable on this claim. Their second excuse was that they are waiting for comments on the Metro Police accident report. This cannot be true either since this report was provided by me together with the all the other required documents long time ago. Why wait for comments on the report which was provided so long time ago.

This is against all the principles of Treating Customers Fairly "TCF" as they I have not been formally responded to including adhering to their own set deadline t o finalise this matter.

The First Road is also not applying the principles of fairness in that they are not pushing Bryte Insurance to finalise this matter without delay.

I will have a problem recommending anybody I know to give Bryte Insurance any business.

Regards Matsetle Mampa