Bryte insurance ****med my dad on his travel insurance

My dad bought a top up travel insurance policy with Bryte through Standard bank. While visiting his kids in New Zealand suffered a heart attack aswell as pneumonia. He received treatment in hospital & had to stay 12days. When we put in a claim to Bryte insurance they managed to find a clause in the policy that says if you over 70 years old they don’t cover anything heart related & you would need to be in a Top up 3 policy as well as seeing a doctor first.

The broker didn’t bother to mention this to my dad when he took out the policy knowing that his over 70 & they refuse to send us a recording of the conversation

They are refusing to cover any of his medical bills including treatment of pneumonia that the doctors says is not related to his heart attack

Brytes moto on Facebook is ‘Bryte insurance sees things differently’ and that is basically how to **** old people and destroy their life

We had to create a charity page to help generate funds to support my dad to pay this bill which will most likely be close to R250000. We had to cancel some of his treatments as we can’t afford them now and will have to send him back to South Africa to continue them