KS
Khethiwe S

1 reviews | Active since Jun 2014

13 Jun 2017, 11:06

Bryte Insurance is really bad

<p>Their client rear ended me on a rainy day on 22 February 2017. I sent the necessary documentation in March. In April there was still no case number allocated. It is now June and I still drive a beat up car almost 4 months later. Their call center is a mess and the consultant Vusi Ngwenya is unreachable, doesn't return calls and does not acknowledge receipt of e-mails. In fact I'm pretty sure he doesn't read them unless he really has to. I really thing the public need to touch base with the ombudsman about business dealings of this insurer. I battled to get them to accept liability and now it seems I will battle to get paymet. BRYTE INSURANCE PLEASE GET YOUR ACT TOGETHER!!!</p>

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Replies (1)
Bryte Insurance Company
Bryte Insurance Company's reply13 Jun 2017, 11:37
Official

Dear Mr/Mrs/Miss Abrahams

Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.

If you are able to provide additional information, please send an e-mail to our customer services team at ***.

Kind Regards

Bryte Insurance South Africa