Bryte Insurance is a ****

Bryte has always been my first choice in travel insurance - until I actually had to claim! On our family holiday in France December 2023 our train got cancelled by the company and we were stuck for 4 days having to make alternative arrangements for travel and accommodation. Becauce it was peak travel season and public holidays expenses were extremely high! In January 2024 (when we arrived back home) I started the process to claim back from Bryte. At first the online submission process didn’t work, so I tried phoning, emailing - but no success getting hold of anyone to assist us. After numerous attempts over two weeks, I was eventually able to submit successfully online. I kept on following up to make sure they received our claim, but again no one is responding. It’s been two months, hundreds of emails & unsuccessful phone calls (waiting on the phone for more than an hour in a que, getting to the first position in line, just to get cut off!) NO RESPONSE from Bryte! No answers! Nothing! Do they even exist???