Bryte Insurance Delaying Third Party Claim Despite Full Cooperation

I am extremely disappointed with the handling of my third party claim by Bryte Insurance.

The incident occurred on 12 May 2026 when a driver insured by Bryte damaged my vehicle. The driver admitted fault at the scene and apologised.

I reported the matter on 19 May 2026 and the claim was subsequently registered with Bryte. Since then, I have fully cooperated and supp**** every document requested, including claim forms, photographs, quotations, proof of ownership, driver's licence and all supporting information.

Despite providing everything requested, I continue to be passed between different departments and claims handlers with no meaningful progress or clear timeline for resolution.

Most recently, I was informed that my claim has been sent for reassessment and that Bryte is awaiting payment of their insured's excess. As a third party claimant, I am struggling to understand why my claim should be delayed by internal arrangements between Bryte and their insured.

The damage to my vehicle remains unrepaired. The damaged side mirror creates visibility and safety concerns when driving, particularly when changing lanes in traffic. As a result, my wife is unable to use the vehicle and has had to rely on alternative transport.

I am simply seeking a fair and timely resolution of a straightforward third party claim. I would appreciate a clear explanation from Bryte regarding the current status of the claim, whether liability has been accepted, and when the matter will be finalised.

Claim Number: ***4 Date of Incident: 12 May 2026