GV
Gerhard V
1 reviews | Active since Jan 2024
27 Jan 2024, 09:21
Bryte employs numerous tacticts to avoid refunding
Every time I travel I use Bryte Travel Insurance. Last year my baggage from Naples to Jnb via Dubai was misplaced. I got the Samsonite suitcase back a week later, and it was severely damaged. When I tried to claim for the suitcase from Bryte it just proved impossible. I send photos, a quote and so it went on. Eventually they requested a quote for repairs, but by that time the suitcase was long gone. I also stay in the Free State in the countryside - where on earth do you even find someone to repair a Samsonite suitcase. Eventually the delaying tacticts used by Bryte worked, and I just gave up.
Heaven forbid if you fall ill overseas and you try to use the insurance.
Really pathetic.
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Replies (1)Bryte Insurance Company's replyOfficial
29 Jan 2024, 10:37Dear Mr van Vuuren
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Bryte Insurance Company's reply29 Jan 2024, 10:37
Official
Dear Mr van Vuuren
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
