BS
Bradley S

1 reviews | Active since Dec 2019

17 Dec 2019, 10:00

Bryte are not so Bryte after all

Pathetic attempts to delay claims process. Constantly requesting new documents and moving the goal posts. Waste your time. Get this they want the "original certified document"... you cant scan and mail a certified document.

Bryte you can not just make up stupid rules.. the law of the land stands above your made up rules.

definition “certified copy a copy of a document signed and certified that it is a true copy of the original by the official who has custody of the original.”

https://legal-dictionary.thefreedictionary.com/certified+copy

In short they go out of their way to make you drive around.

Funny since my claim is about a written off vehicle. They have done all the investigations and cant find a loop hole not to pay so they make bureaucratic red tape issues to delay.

My broker is Intersure who say Bryte are delaying all of their customers claims.

Pathetic Bryte.

0
Replies (3)
Bryte Insurance Company
Bryte Insurance Company's reply17 Dec 2019, 11:18
Official
Dear Mr Slabbert

Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.

If you are able to provide addition information, please send an e-mail to our customer services team at ***.

Kind Regards

Bryte Insurance Company
BS
Bradley S's update15 Jan 2020, 13:20
Reviewer Update
The matter was resolved after jumping through one too many hurdles. Thank you. Its just a pity I had to bring it here to get action. One extra star for accountability I guess.
BS
Bradley S's update21 Apr 2021, 10:23
Reviewer Update
My broker still deals with Bryte. They have improved. and my previous matter was resolved fairly in the end. 3 star rating