1 reviews | Active since Oct 2016
Blacklisted for third party claim
<p>I was in a car accident on the 5th of April 2016. Zurich approved a certain percentage to be paid to the woman that was in the accident with me. But the woman went so far as starting legal procedings because she wanted the whole amount paid to her. So I sent all the documentation to Zurich via my broker. Zurich did receive this and I was assured that they were handeling it. So on the 7th of October I received a notification from Transunion that I have a judgement against my record. I am now blacklisted after being told that Zurich will handle this. Why am I blacklisted to start with? The whole purpose of a third party insurance is for protection against the claims of another. Why did we pay Zurich all these premiums then? Please ensure that my name is removed from this blacklist. This is totally unacceptable. I work in the financial industry and if you do not remove my name from the list I will take this to the ombudsman.</p>
Dear Mrs Faurie
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an a-mail to our customer services team at ***.
Kind Regards
Zurich South Africa
Dear Mrs Faurie
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an a-mail to our customer services team at ***.
Kind Regards
Zurich South Africa
