Bad service and reasoning that makes no sense

<p>I have been in an accident on 27 January 2016 with their client. It took them more than a month just to get back to me after sending all the documents as requested by them. I was then told that my third-party claim was rejected due to the fact that i didn't have an independent witness. I then took the matter up with the manager and provided him with pictures of the scene for the second time to prove my statement as I didn't have an independent witness. On Monday 23 May 2016 the manager then told me that he spoke to the client and the client is sticking to his statement so he can't go against the clients word and therefore my claim was rejected. If this is the case then why ask me for a statement? This policy they have is totally ridiculous and unacceptable. I would never ever recommend anyone to this insurance not only because of their poor service but also because of their company policies that is unfair and bias. I have never heard anyone having a claim rejected because the insurance cannot go against what their client has told them. Their client is west coast paper traders, the accident happened between myself and one of their drivers driving a company vehicle. This is exactly why our statements were conflicting and why the driver would never admit to being wrong. What makes it worse is that pictures of the scene proves my statement to be correct and contradicts his yet they take his "word" for it. This is a first in the world of insurance. </p>