Bad service

More than two months ago an employee of Toyota Halfway Fourways drove into the back of my car with a company vehicle (2 October). As I did not cause the accident I decided not to claim from my insurance (and pay excess), but rather do a 3rd-party claim. I expected Toyota Halfway Fourways to take responsibility and do what they can to expedite the process.

I phoned the person responsible at Toyota Halfway Fourways on 2 October to ask what I need to do to help the process along. I was told that a claim will be registered and it is “out of their hands” and that their broker will contact me soon. The claim was registered by the other party a few days after the accident (5 October). Almost a month went by and no one contacted me. I phoned the person responsible at Toyota Halfway Fourways on 30 October again to ask for their broker’s contact details as nothing has happened. I phoned the broker (Scottfin) and was told they knew nothing about it. I then found out that the person responsible at Toyota Halfway Fourways only phoned them that morning to notify them of it and asked they phone me. I sent all required documents to Scottfin on 2 November.

This has been referred to the insurer (Bryte) who has been ignoring me for two weeks now. They say they need three quotes to “prove my damages”. I’ve sacrificed hours of my time to visit various approved auto body shops and they all require a payment of R250 for a 3rd-party quote. I’m not going to pay R750 for three quotes as I only need one to prove my damages. If it is Bryte’s requirement they or Toyota Halfway Fourways can pay for the other two. I have paid R250 for one quote and sent it to Bryant on 18 November.

I can not believe that this has been such a painful and protracted process just because I opted to go for a 3rd-party claim. Surely the responsibility to facilitate the process still remains with Toyota Halfway Fourways as one of their company vehicles crashed into me.