Bad Service!!!

I submitted my claim with the necessary documents. After I submitted it they ask me to submit the documents again- so I did. Then 2 days later I get an email to submit the documents AGAIN. I phoned them - they have a 1000 excuses and no one knows what's going on. Then I speak to the manager - he doesn't know what's going on and will phone me back in 5 min - day has gone by and I am still waiting!!!! This is a company that advertises "hassle free claims and you do not have to wait long for your money" It`s been a week already and no one can assist me!! This is unacceptable service!!! I will not recommend this company to anyone! This is not the first time, had problems with all previous claims as well. Such a struggle to get your money bac****! Will definitely find myself a more competent company.