PP
Pieter P

1 reviews | Active since Aug 2020

03 Aug 2020, 14:04

Avoid like COVID19 - Dishonest, bad service, disingenuous

I have a similar sad story, R50k down the tubes and Bryte Insurance Company trying to wiggle out of this. Maybe its time for a CarteBlance Expo - apparently there are about 1500 people effected with TravelDreams going under. I saved more than 7 years for a trip to celebrate a 20th wedding Aniversary...

Policy I bought has the following clause in with the fineprint conveniently hidden on their website. 12.1 Insolvency of your travel suppliers or travel wholesalers : R25k

My Claim was rejected according to this: Specific exclusions for Section 12 We do not pay for any of the following: 2. The insolvency of: 2.1 Any travel supplier or travel wholesaler who is insured for losses in the case of its insolvency (even if the insurance is not sufficient to meet all claims against it); or

2.2 Any travel agent, tour organiser, booking agent or consolidator responsible for booking your travel or accommodation.

So how does TravelDreams fit into these exclusions?

Lawyers do have a way with words - I must admit.

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Replies (1)
Bryte Insurance Company
Bryte Insurance Company's reply03 Aug 2020, 18:35
Official
Dear Mr Potgieter

Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.

If you are able to provide additional information, please send an e-mail to our customer services team at ***.

Kind regards

Bryte Insurance Company